{"id":1342759,"date":"2025-10-31T09:47:39","date_gmt":"2025-10-31T08:47:39","guid":{"rendered":"https:\/\/www.luklagroup.com\/success-story\/rtm-a-digital-workplace-for-mobility-professionals\/"},"modified":"2026-02-04T16:10:49","modified_gmt":"2026-02-04T15:10:49","slug":"rtm-a-digital-workplace-for-mobility-professionals","status":"publish","type":"success-story","link":"https:\/\/www.luklagroup.com\/en\/success-story\/rtm-a-digital-workplace-for-mobility-professionals\/","title":{"rendered":"RTM – A Digital Workplace for mobility professionals"},"content":{"rendered":"\n
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Context<\/h2>\n<\/div>\n\n
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The customer:<\/strong> R\u00e9gie des Transports M\u00e9tropolitains (RTM), an \u00c9tablissement Public \u00e0 Caract\u00e8re Industriel et Commercial (EPIC), operates the urban transport networks and complementary mobility services contractually entrusted to it by the M\u00e9tropole Aix-Marseille-Provence (AMP). <\/p>\n\n\n\n

The problem:<\/strong> RTM’s intranet, designed in 2018, is no longer adapted to current uses: little consulted, especially by non-connected staff, it lacks ergonomics and centralization. Business tools are scattered and not integrated, which complicates employees’ day-to-day work. As a result, the intranet no longer meets needs, has not been adopted and is slowing down the dissemination of internal information. <\/p>\n\n\n\n

The objective:<\/strong> The aim of the intranet overhaul is to provide all employees with a single, modern, unifying tool that will become the reference source of information on the life of the Group. The project aims to design a platform that is at once communicative, social, collaborative, documentary and Digital Workplace-oriented. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n

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The l\u00f9kla approach<\/h2>\n\n\n\n

Anchored in the company’s corporate project<\/strong>, the project was carried out in co-construction<\/strong> with Communications, the IT Department, HR and the business lines in the field. This participative approach enabled us to design a common core aligned with actual usage<\/strong>, favoring simplicity, mobility and inclusion for all agents.<\/p>\n<\/div>\n\n

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Profiled and secure<\/strong>: Personalized access and data protection to guarantee confidentiality and compliance.<\/p>\n<\/div>\n\n\n\n

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Governance and co-construction: <\/strong>Clear governance has been put in place (COPIL, COPROJ, workshops with business referents). Co-construction workshops helped define the main principles of the future intranet<\/strong>. <\/p>\n<\/div>\n\n\n\n

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Training<\/strong>: Training by profile (contributors, administrators, end-users), coordinating the network of correspondents.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Alignment with actual usage:<\/strong>The needs of connected and non-connected staff<\/strong> have been prioritized: mobile access, TV broadcasting in depots, push notifications and content profiled by job and area of interest.<\/p>\n<\/div>\n\n\n\n

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Enhanced ergonomics and accessibility<\/strong>: responsive interface, RGAA-compliant<\/strong> design, content accessible in less than 3 clicks, and navigation adapted to all media (computer, tablet, mobile, TV).<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n

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What made the difference<\/h2>\n<\/div>\n\n
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A “Deskless” intranet for field staff <\/strong>Benefit from a dedicated mobile application to access the intranet on the move and be alerted by notifications when needed. <\/p>\n<\/div>\n\n\n\n

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A unified, customizable portal<\/strong>: Modular home page, configurable widgets<\/strong>, access to business applications<\/strong>, cross-functional search engine and dynamic alert banner.<\/p>\n<\/div>\n\n\n\n

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Seamless integration with the RTM IS<\/strong>: Native connections with Outlook, Teams, Horoquartz and Jobbook<\/strong>, workflow and form management via JProcess<\/strong>.<\/p>\n<\/div>\n\n\n\n

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Visible communication everywhere<\/strong>: Broadcast news and alerts on connected TVs<\/strong> installed in depots and workshops.<\/p>\n<\/div>\n\n\n\n

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An approach focused on usage and impact measurement<\/strong>: Implementation of Jalios audience indicators to track news consultation and agent engagement.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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get in touch<\/h2>\n<\/div>\n\n

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