{"id":2180177,"date":"2024-09-11T13:19:45","date_gmt":"2024-09-11T11:19:45","guid":{"rendered":"https:\/\/www.luklagroup.com\/success-story\/fujitsu\/"},"modified":"2026-06-11T12:35:04","modified_gmt":"2026-06-11T10:35:04","slug":"fujitsu","status":"publish","type":"success-story","link":"https:\/\/www.luklagroup.com\/en\/success-story\/fujitsu\/","title":{"rendered":"Fujitsu Partner for Onsite Services and IT Support"},"content":{"rendered":"\n

<\/p>\n\n\n\n

\n

Context<\/h2>\n<\/div>\n\n\n\n
\n
\n
\n
\"caucasian<\/figure>\n<\/div>\n\n\n\n
\n

Since 2018, L\u00f9kla has been supporting, in partnership with Fujitsu, a major international group in the luxury sector as part of an Onsite Services<\/strong> engagement.<\/p>\n\n\n\n

The objective: to provide employees with a premium IT experience, in line with luxury standards, by delivering high-performance proximity support, personalised VIP\/SVIP assistance, and seamless management of equipment and business applications.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n

The L\u00f9kla Approach<\/h2>\n\n\n\n

<\/p>\n\n\n\n

L\u00f9kla put in place a dedicated and flexible organisation, capable of handling both incident volumes and the specific needs of demanding users.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n<\/i>\n\n\n\n

Proximity support and IT kiosks<\/strong> to ensure responsiveness and quality of service.<\/p>\n<\/div>\n\n\n\n

\n<\/i>\n\n\n\n

Personalised VIP\/SVIP<\/strong> assistance, with particular attention to the user experience.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n<\/i>\n\n\n\n

Structured operational management<\/strong>, from stock to equipment and software deployment.<\/p>\n<\/div>\n\n\n\n

\n<\/i>\n\n\n\n

Innovation in service delivery<\/strong> through solutions such as connected lockers and accessory dispensers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n

Our Delivery Approach<\/h2>\n\n\n\n

<\/p>\n\n\n\n

The L\u00f9kla setup was designed to combine quality, responsiveness, and innovation in the IT experience.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\n
\n<\/i>\n<\/div>\n\n\n\n
\n

Deployment of Proximity Support<\/strong><\/strong><\/p>\n\n\n\n

Organisation of teams across 6 sites in the Paris region, covering 16,000 users with continuous service from 8am to 7pm.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n<\/i>\n<\/div>\n\n\n\n
\n

Equipment Deployment and Configuration<\/strong><\/strong><\/p>\n\n\n\n

Management of workstation installations and business applications, including relocations, updates, and software package deployment.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n<\/i>\n<\/div>\n\n\n\n
\n

Proactive VIP\/SVIP User Management<\/strong><\/strong><\/p>\n\n\n\n

Dedicated and highly personalised assistance to ensure a seamless, uninterrupted experience.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n<\/i>\n<\/div>\n\n\n\n
\n

Continuous Optimisation through Cross-functional Projects<\/strong><\/strong><\/p>\n\n\n\n

Implementation of innovative solutions (connected lockers, queue management, welcome hosts) to streamline interactions and enhance user satisfaction.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n
\n

What Made the Difference on This Project<\/h2>\n\n\n\n

<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\"young<\/figure>\n<\/div>\n\n\n\n
\n
\n<\/i>\n\n\n\n

Excellence in IT support<\/strong>, aligned with luxury standards.<\/p>\n<\/div>\n\n\n\n

\n<\/i>\n\n\n\n

High satisfaction rates:<\/strong> >85% for proximity support, >90% for kiosks.<\/p>\n<\/div>\n\n\n\n

\n<\/i>\n\n\n\n

Innovation in IT services<\/strong> (connected lockers, dispensers, welcome hosts).<\/p>\n<\/div>\n\n\n\n

\n<\/i>\n\n\n\n

Robust organisation:<\/strong> 1 SDM, 1 ROC, 6 Team Leaders and 40 dedicated technicians.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n

contact us<\/h2>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"featured_media":739672,"template":"","category-success-story":[266],"class_list":{"0":"post-2180177","1":"success-story","2":"type-success-story","3":"status-publish","4":"has-post-thumbnail","6":"category-success-story-managed-services"},"_links":{"self":[{"href":"https:\/\/www.luklagroup.com\/en\/wp-json\/wp\/v2\/success-story\/2180177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.luklagroup.com\/en\/wp-json\/wp\/v2\/success-story"}],"about":[{"href":"https:\/\/www.luklagroup.com\/en\/wp-json\/wp\/v2\/types\/success-story"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.luklagroup.com\/en\/wp-json\/wp\/v2\/media\/739672"}],"wp:attachment":[{"href":"https:\/\/www.luklagroup.com\/en\/wp-json\/wp\/v2\/media?parent=2180177"}],"wp:term":[{"taxonomy":"category-success-story","embeddable":true,"href":"https:\/\/www.luklagroup.com\/en\/wp-json\/wp\/v2\/category-success-story?post=2180177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}