{"id":2181789,"date":"2024-09-11T13:34:24","date_gmt":"2024-09-11T11:34:24","guid":{"rendered":"https:\/\/www.luklagroup.com\/success-story\/mbs\/"},"modified":"2026-06-11T14:21:34","modified_gmt":"2026-06-11T12:21:34","slug":"mbs","status":"publish","type":"success-story","link":"https:\/\/www.luklagroup.com\/en\/success-story\/mbs\/","title":{"rendered":"Information System Managed Services \u2013 Montpellier Business School (MBS)"},"content":{"rendered":"\n
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Context<\/h2>\n<\/div>\n\n\n\n
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Montpellier Business School (MBS), a leading higher education institution, entrusted L\u00f9kla with the full management of its information system. In an environment combining education, cloud technologies, cybersecurity, and digital hybridization, MBS required a partner capable of providing end-to-end IT services while ensuring consistent service quality for students, faculty members, and technical teams.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The L\u00f9kla Approach<\/h2>\n\n\n\n

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L\u00f9kla implemented a tailored, integrated service model combining day-to-day IT operations, strategic guidance, 24\/7 security operations, and support for digital learning environments.<\/p>\n<\/div>\n\n\n\n

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A single IT service desk<\/strong> for user support, covering everything from workplace services to business applications.<\/p>\n<\/div>\n\n\n\n

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A dedicated audiovisual managed service<\/strong>, tailored to the requirements of hybrid learning environments.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Comprehensive cloud management<\/strong>, including 170 servers, a local business continuity plan (BCP), and an Azure-based disaster recovery plan (DRP).<\/p>\n<\/div>\n\n\n\n

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Continuous cybersecurity monitoring<\/strong>, powered by the CyberOps360 solution based on Azure Sentinel.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Our Delivery Approach<\/h2>\n\n\n\n

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A progressive and comprehensive takeover of MBS\u2019s IT environment, focused on stability, performance, and security.<\/p>\n<\/div>\n\n\n\n

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Structuring the Single IT Service Desk<\/strong><\/strong><\/p>\n\n\n\n

Deployment of a centralized support model (Level 1 and on-site support), covering workstations, telephony, and business applications.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Audiovisual Managed Services for Hybrid Learning<\/strong><\/strong><\/p>\n\n\n\n

Management of audiovisual equipment and technical support in lecture halls and classrooms to ensure a seamless experience for faculty members.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Cloud Integration and Business Continuity<\/strong><\/strong><\/p>\n\n\n\n

Management of an infrastructure comprising 170 servers, implementation of a local Business Continuity Plan (BCP) and a Disaster Recovery Plan as a Service (DRaaS) on Azure, as well as administration of Active Directory for 20,000 users.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Deployment of the CyberOps360 Solution<\/strong><\/strong><\/p>\n\n\n\n

Implementation of a comprehensive cybersecurity framework including a 24\/7\/365 SOC, Azure Sentinel SIEM, and the processing of 4,500 security alerts per month through 250 automation rules.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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What Made the Difference on This Project<\/h2>\n\n\n\n

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\"asian<\/figure>\n\n\n\n

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A tailored service model<\/strong>, delivered by a stable, committed team with expertise in the education sector.<\/p>\n<\/div>\n\n\n\n

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A 94% customer satisfaction rate<\/strong>, measured through a customer survey conducted in 2022.<\/p>\n<\/div>\n\n\n\n

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End-to-end management<\/strong>, covering user workstations, cloud infrastructure, audiovisual services, and cybersecurity.<\/p>\n<\/div>\n\n\n\n

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Operational excellence<\/strong>, with security alerts handled in an average time of less than seven minutes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Contact us<\/h2>\n<\/div>\n\n\n\n

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