{"id":5710,"date":"2024-09-11T13:34:24","date_gmt":"2024-09-11T11:34:24","guid":{"rendered":"https:\/\/www.luklagroup.com\/success-story\/mbs\/"},"modified":"2026-02-04T16:11:55","modified_gmt":"2026-02-04T15:11:55","slug":"mbs","status":"publish","type":"success-story","link":"https:\/\/www.luklagroup.com\/en\/success-story\/mbs\/","title":{"rendered":"Information system outsourcing – Montpellier Business School (MBS)"},"content":{"rendered":"\n
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Context<\/h2>\n<\/div>\n\n
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Montpellier Business School (MBS), a leading higher education establishment, has entrusted L\u00f9kla with the complete outsourcing of its information system. In an environment combining teaching, cloud, security and digital hybridization, MBS needed a partner capable of ensuring end-to-end management, while guaranteeing constant quality of service for users, teachers and technical teams. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n
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The l\u00f9kla approach<\/h2>\n\n\n\n
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L\u00f9kla has set up an integrated, tailor-made system, combining day-to-day IS management, strategic support, 24\/7 operational security and support for educational uses.<\/p>\n<\/div>\n\n
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A one-stop IT shop<\/strong> for user support, from office automation to business applications.<\/p>\n<\/div>\n\n\n\n
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Audiovisual facilities management<\/strong> adapted to the challenges of hybrid teaching.<\/p>\n<\/div>\n<\/div>\n\n\n\n
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Complete cloud management<\/strong>, including 170 servers, local BCP and Azure DRP.<\/p>\n<\/div>\n\n\n\n
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Continuous cybersecurity monitoring<\/strong>, thanks to the CyberOps360 solution based on Azure Sentinel.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n
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Our production stages<\/h2>\n\n\n\n
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A complete and progressive takeover of the MBS IS, with stability, performance and security objectives.<\/p>\n<\/div>\n\n
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Structuring the IT one-stop shop<\/strong><\/p>\n\n\n\n
Deployment of shared support (N1 & local), with responsibility for workstations, telephony and business applications.<\/p>\n<\/div>\n<\/div>\n\n\n\n
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Audiovisual outsourcing for hybrid teaching<\/strong><\/p>\n\n\n\n
Equipment management and technical support in lecture theaters and classrooms, to ensure a seamless experience for teachers.<\/p>\n<\/div>\n<\/div>\n\n\n\n
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Cloud integration and business continuity<\/strong><\/p>\n\n\n\n
Management of a fleet of 170 servers, implementation of a local BCP and a disaster recovery plan “as a service” in Azure, Active Directory administration (20,000 users).<\/p>\n<\/div>\n<\/div>\n\n\n\n
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Deploying the CyberOps360 solution<\/strong><\/p>\n\n\n\n
Implementation of a complete security system with 24\/7\/365 SOC, Azure Sentinel SIEM, 4,500 alerts\/month processed with 250 automation rules.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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What made the difference<\/h2>\n\n\n\n
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Tailor-made service<\/strong>, with a stable, committed team specializing in the education environment.<\/p>\n<\/div>\n\n\n\n
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94% customer satisfaction rate<\/strong>, measured by survey in 2022.<\/p>\n<\/div>\n\n\n\n
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End-to-end control<\/strong>, from the user workstation to the cloud, including audiovisual and cybersecurity.<\/p>\n<\/div>\n\n\n\n
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Operational excellence<\/strong>: security alerts processed in less than 7 minutes<\/strong> on average.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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