Context
Montpellier Business School (MBS), a leading higher education establishment, has entrusted Lùkla with the complete outsourcing of its information system. In an environment combining teaching, cloud, security and digital hybridization, MBS needed a partner capable of ensuring end-to-end management, while guaranteeing constant quality of service for users, teachers and technical teams.
The lùkla approach
Lùkla has set up an integrated, tailor-made system, combining day-to-day IS management, strategic support, 24/7 operational security and support for educational uses.
A one-stop IT shop for user support, from office automation to business applications.
Audiovisual facilities management adapted to the challenges of hybrid teaching.
Complete cloud management, including 170 servers, local BCP and Azure DRP.
Continuous cybersecurity monitoring, thanks to the CyberOps360 solution based on Azure Sentinel.
Our production stages
A complete and progressive takeover of the MBS IS, with stability, performance and security objectives.
Structuring the IT one-stop shop
Deployment of shared support (N1 & local), with responsibility for workstations, telephony and business applications.
Audiovisual outsourcing for hybrid teaching
Equipment management and technical support in lecture theaters and classrooms, to ensure a seamless experience for teachers.
Cloud integration and business continuity
Management of a fleet of 170 servers, implementation of a local BCP and a disaster recovery plan “as a service” in Azure, Active Directory administration (20,000 users).
Deploying the CyberOps360 solution
Implementation of a complete security system with 24/7/365 SOC, Azure Sentinel SIEM, 4,500 alerts/month processed with 250 automation rules.
What made the difference
Tailor-made service, with a stable, committed team specializing in the education environment.
94% customer satisfaction rate, measured by survey in 2022.
End-to-end control, from the user workstation to the cloud, including audiovisual and cybersecurity.
Operational excellence: security alerts processed in less than 7 minutes on average.
