smi mutuelle lùkla

SMI, a long-established French health mutual, wanted to modernize its online subscription process to meet the expectations of increasingly connected and autonomous users.

The aim: to offer a fluid, responsive and secure experience, while facilitating back-office management.

Lùkla supported SMI in modernizing its digital workflow and securing its web infrastructure.

Definition of UX paths centered on customer usage and conversion objectives.

Development of the subscription tunnel in Symfony and Angular, with customized graphic integration.

Implementation of an agile “maintenance train” operation via our Service Center.

Full responsibility for corrective, evolutionary and preventive maintenance of the corporate WordPress site.

Lùkla set up an expert DevOps team to structure, secure and industrialize the customer’s Cloud environments.

User-centered UX design

Definition of UX paths with a focus on simplicity and conversion.

Custom application development

Front and back-end development using Symfony and Angular.

Graphic integration faithful to models

Graphic integration of interfaces based on validated mock-ups.

Production start-up & ongoing maintenance

Production start-up and maintenance by our Service Center (corrective, evolutionary and preventive).

customer satisfaction survey concept, users rate service experiences on online application, customers can evaluate quality of service leading to business reputation rating.

A project combining the expertise of our Apps & Data and Web & Marketing offers, combining UX, development, SEO, cybersecurity and maintenance.

A responsive Service Center, capable of handling all technical requests over the long term

Multi-technology expertise (Symfony, Angular, WordPress) for a unified digital ecosystem