Context
SMI, a health insurance provider historically established in the French market, aimed to modernize its online subscription journey to meet the expectations of increasingly connected and autonomous users.
The objective was to deliver a smooth, responsive, and secure experience while also simplifying back-office management.
Lùkla’s Approach
Lùkla supported SMI in modernizing its digital journey and securing its web infrastructure.
Definition of UX journeys focused on user needs and conversion objectives
Development of the subscription funnel using Symfony and Angular, with custom UI integration
Implementation of an agile “maintenance train” model through our Service Center
Full management of corrective, evolutionary, and preventive maintenance for the corporate WordPress website
Key Delivery Steps
Lùkla assembled an expert DevOps team to structure, secure, and industrialize the client’s cloud environments.
User-centered UX design
Definition of UX journeys with a strong focus on simplicity and conversion
Custom application development
Front-end and back-end development using Symfony and Angular
Fidelity UI integration
Implementation of interfaces based on approved design mockups
Deployment & continuous maintenance
Production rollout and ongoing support via our Service Center (corrective, evolutionary, and preventive maintenance)
What Made the DifferencE
A project combining expertise from our Apps & Data and Web & Marketing offerings, bringing together UX, development, SEO, cybersecurity, and maintenance.
A responsive Service Center capable of handling all technical requests over the long term.
Multi-technology expertise (Symfony, Angular, WordPress) serving a unified digital ecosystem.
