Context
Montpellier Business School (MBS), a leading higher education institution, entrusted Lùkla with the full management of its information system. In an environment combining education, cloud technologies, cybersecurity, and digital hybridization, MBS required a partner capable of providing end-to-end IT services while ensuring consistent service quality for students, faculty members, and technical teams.
The Lùkla Approach
Lùkla implemented a tailored, integrated service model combining day-to-day IT operations, strategic guidance, 24/7 security operations, and support for digital learning environments.
A single IT service desk for user support, covering everything from workplace services to business applications.
A dedicated audiovisual managed service, tailored to the requirements of hybrid learning environments.
Comprehensive cloud management, including 170 servers, a local business continuity plan (BCP), and an Azure-based disaster recovery plan (DRP).
Continuous cybersecurity monitoring, powered by the CyberOps360 solution based on Azure Sentinel.
Our Delivery Approach
A progressive and comprehensive takeover of MBS’s IT environment, focused on stability, performance, and security.
Structuring the Single IT Service Desk
Deployment of a centralized support model (Level 1 and on-site support), covering workstations, telephony, and business applications.
Audiovisual Managed Services for Hybrid Learning
Management of audiovisual equipment and technical support in lecture halls and classrooms to ensure a seamless experience for faculty members.
Cloud Integration and Business Continuity
Management of an infrastructure comprising 170 servers, implementation of a local Business Continuity Plan (BCP) and a Disaster Recovery Plan as a Service (DRaaS) on Azure, as well as administration of Active Directory for 20,000 users.
Deployment of the CyberOps360 Solution
Implementation of a comprehensive cybersecurity framework including a 24/7/365 SOC, Azure Sentinel SIEM, and the processing of 4,500 security alerts per month through 250 automation rules.
What Made the Difference on This Project
A tailored service model, delivered by a stable, committed team with expertise in the education sector.
A 94% customer satisfaction rate, measured through a customer survey conducted in 2022.
End-to-end management, covering user workstations, cloud infrastructure, audiovisual services, and cybersecurity.
Operational excellence, with security alerts handled in an average time of less than seven minutes.
