Context
In an environment focused on technology research and strategic defense programs, a leading scientific innovation organization needed to ensure the continuity of its critical Datacenter infrastructures.
Spread across multiple sites in the Paris region, these complex infrastructures required rigorous RUN operations management, BUILD project delivery, and rapid intervention capabilities, including outside standard business hours.
The Lùkla Approach
To address these challenges, Lùkla deployed a comprehensive approach combining technical expertise, operational responsiveness, and rigorous methodologies.
RUN operations and incident management : rapid handling of Support Desk requests and immediate on-site interventions to ensure efficient issue resolution.
BUILD project management : end-to-end coordination of logistics operations, from inventory management to rack integration of equipment.
Infrastructure organization and quality : compliance with strict cabling and infrastructure organization standards.
Local technical support : execution of critical technical operations to ensure business continuity.
Our Delivery Approach
Lùkla structured its intervention into several key phases :
Deployment of the Operational Framework
Deployment of a mobile team of expert Datacenter technicians, certified to operate on critical infrastructures (power, cooling, fire protection). An on-call service was established to guarantee extended availability.
RUN Operations & Incident Management
Organization of Support Desk request handling with strong service commitments : Request acknowledgment within 30 minutes (99.7% achieved). On-site intervention within 2 hours (99.5% achieved)
BUILD Project Management
Relocation projects were coordinated end-to-end. Equipment was inventoried, identified, unracked and re-racked. New hardware was integrated according to strict project schedules.
Infrastructure Optimization & Reliability
Infrastructure assets were accurately inventoried. Rack organization was optimized, and infrastructure repositories were continuously updated to ensure reliable and accurate data.
What Made the Difference on the Project
A highly responsive operational model : thanks to an efficient on-call organization, Lùkla ensured business continuity for critical infrastructures, even during emergencies.
Recognized Datacenter expertise : dedicated teams possessed the certifications and technical skills required to operate in highly sensitive environments.
A rigorous methodology : structured BUILD and relocation processes minimized risks and ensured reliable project execution.
Reliable and continuously updated infrastructure repositories : rigorous management of infrastructure documentation and organization tools improved data quality.
Efficient multi-site operations : the mobility of Lùkla’s teams enabled rapid interventions across the entire geographical scope.
